Victorian Plumbing
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Victorian Plumbing Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Victorian Plumbing has 2.0 star rating based on 41 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Victorian Plumbing to a friend or colleague.
- Rating Distribution
Pros: Good products, Cheap and plenty to choose from, Good range.
Cons: No customer service, Avoid, Delivery company that you employ are not trust worthy.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Victorian Plumbing has 2.0 star rating based on 41 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Victorian Plumbing to a friend or colleague.
- Rating Distribution
Pros: Good products, Cheap and plenty to choose from, Good range.
Cons: No customer service, Avoid, Delivery company that you employ are not trust worthy.Recent recommendations regarding this business are as follows: "don't touch the", "Good company to deal with", "Absolutely not. I’m told the case is closed. I have no radiator, plumber coming next week.", "Avoid. Buy from another company", "Do not buy anything from Victoria Plumbing and i mean Nothing!".
Most users ask Victorian Plumbing for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Victorian Plumbing Reviews
"Fine until something needs replacing"
Customer service entirely written unless you complain and complain. Two years ago had an issue and emailed. Eventually had an email saying sorry about the...
"Absolute nightmare can’t talk to anyone"
Poor contact no phone number Available waste of time live Chat best not to use this company !!! Never again
Clacton-On-Sea, Essex
Another irate customer
User's recommendation: don't touch the
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Absolute nightmare can’t talk to anyone
- Price
- No contact
Preferred solution: Replacement parts
Cancellation
- Good products
Preferred solution: Full refund
User's recommendation: Good company to deal with
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Shocking delivery service
Do not order from Victorian Plumbing! I have had a catalogue of disasters, in the main, due to their holy incompetent courier company, DPD.
1) Initial delivery of WC arrives - box is battered and split, despite being marked fragile, and is deposited upside down.
Driver was quite happy to drop it at my door and run - no wonder, as of course the toilet was in pieces.
2) Then ensued a series of emails to Victorian Plumbing - of course they don't give you a phone number, so everything is done on email and it takes them 3-4 days to respond. Their chatbot is more than useless.
3) A date was agreed to deliver a replacement toilet and collect the broken. DPD ignored the agreed date (where we would have been at home), but decided to dump the new product on the front lawn with no-one to receive it. They were not able to collect the broken toilet as of course no-one at home...AND they reported back to Victorian Plumbing that 'the customer advised there was nothing to collect'..???!!!
Blatant lie - who did they speak to...the cat?
4) More emails sent to Victoria Plumbing and I receive one from them, to say that as I have not been in touch (??!) they are closing the case. More emails from me.
5) A new date finally agreed for collection of broken toilet. I have taken another day of work...and they have not appeared.
Worse still, the tracking link takes me to the DPD site and it states, 'the customer advised there was nothing to collect'. What the actual...!
So unless Victorian Plumbing change their courier supplier (I'm guessing DPD offered the cheapest tender), buy your products elsewhere...and Victorian Plumbing, get a grip on your customer service offering and have the decency to give out a phone number.
- No telephone contact and dreadful courier supplier
Preferred solution: Collection of the broken product and compensation for time taken off work
User's recommendation: Go elsewhere
Isleworth, Hounslow
I bought a radiator & company didn’t deliver it
The money has been returned to my account minus the delivery costs. When I emailed I was told no record of my purchase.
I had informed them that the amount had been removed from my account.
I had not received a confirmation email, but had an email stating the order number & had taken a screenshot.
I gave these details to the investigation officer.
I received an email sagging couldnt be delivered as address incorrect. I had a screenshot of that too. The only thing was the Hse number because autofill had not included the Hse number but the postcode was correct.
Also with only 5 houses on street & only one with a skip,15 pallets & different materials for the renovation. The front porch is open too.
User's recommendation: Absolutely not. I’m told the case is closed. I have no radiator, plumber coming next week.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leicester, Leicester
Can’t get through to them missing bits
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Track delivery
They have not had the professionals curtesy of a return email or text or phone call absolutly no contact whatsoever or any attempt to resolve or apologise.
it was vulgar and cheeky and everthing not to do and say when all a customer wants is to find out where there purchase of over £ 1,000 was as it was not delivered but track and trace said it was. Do not buy from this company! Do not buy from this company!
I cant say it often enough and if any owners wish to contact me please do so face to face i welcome the same verbal exchange on to you as your staff seem to think is acceptable to dish out. nothing worse that a keyboard or phone warrior so please contact me you know my address its the one you said my order was delivered to...
- On line availability nice website
- Dont deliver materials on time if at all
Preferred solution: Apology
User's recommendation: Do not buy anything from Victoria Plumbing and i mean Nothing!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oldham, England
No reply via email faulty product
User's recommendation: Don’t bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Faulty item
- Good products
- Lousy customer service
Preferred solution: Replacement part
User's recommendation: Products are good. Customer service not...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Expensive misrepresented rubbish pull out shower
Preferred solution: Full refund
Manchester, England
Faulty item delivered, 2 weeks later still waiting for replacement
User's recommendation: Avoid. Buy from another company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
London, England
Paid for next dah deivery but let down
User's recommendation: Dont rely on their promises.ORD
Unhappy with misleading advertisisng
Preferred solution: Price reduction
Winchester, Hampshire
Resolved: Missing part
Company fixed the issue and I have been provided with apology. Finally got an answer from online chat.
User's recommendation: Try a different company, found my shower screen on another site on sale for £88, we paid just shy of £350!
Fine until something needs replacing
- Cheap and plenty to choose from
- Not branded
- Service terrible
- Quality of item not great
Preferred solution: Quick resolution and to honour 5 year guarantee advertised
User's recommendation: Pay a little extra for better service
Seaford, East Sussex
Issues with return
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